Bilyana Krasteva

Bilyana Krasteva is an accomplished professional in customer success management, currently serving as the Success Manager for EMEA at Thoropass since September 2024, and previously as a Senior Customer Success Manager at ClickUp. With extensive experience managing high-value enterprise accounts and leading teams across various organizations, Bilyana has demonstrated expertise in building strategic relationships, driving product adoption, and enhancing customer satisfaction. Bilyana's previous roles include managing customer support teams at Booking.com, heading customer success at Cordic, and serving as an Associate Account Manager at Sutherland for Spotify. Bilyana holds a Bachelor's degree in International Relations and Affairs from the University of National and World Economy and a specialization in International Business Management from Université Savoie Mont Blanc.