Elijah Mackey

Elijah Mackey has over 15 years of experience in customer service and support roles. Elijah began their career in 2006 as a Jr. Content Manager at Burnlounge, where they composed music reviews for exclusive artists, met with artists and record label reps to complete licensing requirements, and responded to inquiries from artists, customers, and record labels. In 2007, they became a Case Manager at Covenant House, providing immediate services such as food, clothing, crisis care, and shelter for at-risk 18-21 year old clients. Elijah also collaborated with different agencies to arrange enrollment in educational and vocational programs, long-term housing programs, and drug abuse treatment and prevention programs for clients. In 2009, Elijah became a Technical Support Representative at Newell Rubbermaid - DYMO, where they were the first line of contact for consumers helping to diagnose, troubleshoot, and resolve approximately 30-45 incidents per day. Elijah also provided phone, email, and chat support to consumers with proprietary hardware and software issues, including printer and software installations, and networking complications. In 2011, Elijah became a Consumer Care Training Specialist and Knowledge Base Administrator at Newell Brands, where they trained 300+ End Users on Salesforce.com and SimpliCTI SoftPhone for High Point Customer & Consumer Services teams, and analyzed contact center data to provide insight on the consumer experience from a consumer service point-of-view. In 2016, Elijah became a Dedicated Service Center Rep at Paychex, where they provided consultative support to ensure best use of products, and complete requests within a designated time frame. Elijah also utilized methodical problem-solving insights to resolve client issues, and remained current on federal, state and local laws regarding payroll, taxes and benefits. In 2018, Elijah became a Payroll Specialist at PGC (Precision Global Consulting), where they managed day-to-day procedures to successfully complete multiple pay schedules for US and Canadian employees. Elijah also provided solutions to inquires from employees and clients regarding Regular Wages, Non-Regular Wages, PTO/PSL balances, federal, state and local taxes, and payroll regulation inquiries. In 2020, Elijah became a Customer Support Specialist at Brand's Paycheck & HR Services, where they utilized methodical problem-solving insights to resolve escalated client issues, provided consultative and technical support to ensure best use of products, and completed requests within a designated time frame. Elijah also remained current on changes to payroll laws, tax rules, and proprietary software to offer consistent, top tier customer service. In 2021, Elijah became an Onboarding Lead and Customer Experience Manager at Themis-Tech (Stealth). Currently, Elijah is a Customer Experience Manager at CLICS.

Elijah Mackey attended Cardinal Spellman from 1997 to 2001, where they earned their High School Diploma. Elijah then went on to Saint Peter's University from 2001 to 2003, where they studied Psychology. Finally, Elijah Mackey earned their Bachelors of Arts in Music Industry from SUNY Oneonta from 2003 to 2006.