Emanuelle Matos

Emanuelle Matos is a seasoned professional in customer success and hospitality management, currently serving as a Customer Success Representative at Climber RMS since March 2022, specializing in customer support and onboarding for revenue management. Previous experience includes the role of Subgerente at bUP Hotels, where responsibilities encompassed recruitment, employee training, vendor relations, event management, and pricing strategies. Emanuelle also held managerial positions at various ibis properties and served as Chief of Reception at Hotel 1900. Emanuelle's career began at Copa Hostel as a receptionist, followed by roles at Hotel Novo Mundo. Emanuelle holds a Bachelor's degree in Tourism Management from Estácio and is pursuing an MBA in Service Management at Universidade Federal Fluminense.