Twinkal Patel

Twinkal Patel began their professional career in 2018 as an Associate Software Engineer at Capgemini. In this role, they were responsible for handling calls, chats, and emails from end users regarding IT issues and requests, as well as logging tickets and performing necessary actions through remote connectivity tools. Twinkal later transitioned to the role of Software Analyst, where they worked with the American Dental Association as a Senior Resource. Twinkal'sresponsibilities included resolving user issues, providing progress tracking and reporting using ticketing tools, and managing user accounts and groups in Active Directory. In 2021, they were promoted to the position of Escalations Manager at Capgemini, where they continued to handle escalated incidents and manage resolutions until 2023. Twinkal currently works as a Transition Analyst at Clinisys since 2022.

From 2015 to 2018, Twinkal Patel studied at The Calcutta Anglo Gujarati College, where they obtained a Bachelor of Business Administration (BBA) degree. However, no specific field of study has been mentioned.