Farah Imrana M.

Intermediate Product Support Specialist & Lead Cross Sales Mentor at Clio

Farah Imrana M. has a diverse work experience starting in 2014 as a Student Ambassador at the University of Toronto. In this role, they helped first-year students navigate their academic and extracurricular activities.

Farah Imrana then worked as a Mental Health Counselor at Dowling Community Housing from July 2018 to December 2018. During this time, they conducted one-to-one counseling sessions and implemented weekly goal sheets for residents. Farah Imrana also provided recommendations for improving living conditions.

From January 2016 to January 2019, Farah worked as an Office Administrator at Zerey Bread Distributing LTD. Their responsibilities included handling phone calls, tracking orders, and providing customer support. Farah Imrana also created an easy-to-fill-out order sheet with automated email reminders, improving efficiency and customer satisfaction.

In January 2020, they joined BC - IT Solutions as a Technical Support Specialist until August 2022. In this role, they provided technical support and troubleshooting for customers.

Most recently, Farah works as an Executive Assistant to the Chief Executive Officer at Zerey Bread, starting in September 2022. And, they are currently working as a Customer Support Specialist at Clio - Cloud-Based Legal Technology since November 2022.

Farah Imrana M. attended the University of Toronto from 2013 to 2018, where they obtained a Bachelor of Science degree with a major in Economics and a specialization in Mental Health Specialist. In January 2020, they also obtained a certification in G Suite Administration from Google. Additionally, Farah has an additional certification in MS-900: Microsoft 365 Fundamentals, although the specific month and year of obtaining this certification are unknown.

Links

Timeline

  • Intermediate Product Support Specialist & Lead Cross Sales Mentor

    March 1, 2024 - present

  • Product Support Specialist & Lead Cross Sell Mentor

    November, 2022

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