Phill Williams

Phill Williams is an experienced manager in third party management and oversight, currently serving as Manager of the Third Party Management Team at Close Brothers Asset Management since July 2021. Prior to this role, Phill held positions such as External Vendor Manager at M&S Bank and Senior Operations & Supplier Relationship Manager at MBNA, overseeing the operational management of over 70 rewards programs for a substantial customer base. Phill's career also includes significant achievements at Bank of America Merrill Lynch, where as Complaints Manager, a 54% decrease in escalated complaints was realized, earning the Manager Escalation Team recognition as 'Back Office Team of the Year' at the 2014 CCA Global Excellence Awards. Phill began the journey within the company as a Customer Retention Specialist, consistently meeting sales targets. Education was completed at Bishops Blue Coat CoE High School from 2001 to 2008.