Rosa Aguirre

Rosa Aguirre is an experienced operations and quality assurance professional with a career spanning over two decades in customer service and sales support roles. Since May 2025, Rosa has served as Call Center Operations Manager at Closets By Design. Previously, Rosa held multiple positions at 3 Day Blinds, including Senior QA Analyst, where responsibilities included introducing Quality Assurance processes and developing automated systems for call evaluation. Rosa also worked as a Client Experience Quality Analyst, Chargeback Specialist, and Reputation Management Lead, significantly improving client experience and recovering substantial revenue. Earlier experience includes leadership roles in call center environments and sales management, notably fostering team development and exceeding sales goals at Sears and 3 Day Blinds. Rosa has also worked as a Makeup Artist for Estee Lauder, showcasing versatility in client-facing roles.