Jesús A. Ruppel

Jesús A. Ruppel has a diverse work experience spanning multiple industries and roles. Jesús A. began their career as a Sales Representative at La Argentina, where they provided exceptional customer service and processed orders. Jesús A. then worked as a Technical Salesperson at Hardcore, assisting customers with computer hardware and software solutions.

In 2014, Jesús joined TELUS International Europe as a Customer Service representative, handling calls and emails, providing accurate information about company products and resolving customer inquiries. Jesús A. then pursued a career as a self-employed Web Developer, creating and maintaining high-quality websites for various clients.

Jesús further expanded their technical skills by working as a Bilingual Technical Support specialist at SiteGround Web Hosting Company. In this role, they delivered prompt and effective technical solutions to clients in both English and Spanish, troubleshooting issues related to web hosting, domain names, and more.

Jesús A. then joined HostPapa as a Bilingual Senior Technical Support Specialist, where they managed the hosting environment in a Linux environment, provided expert technical support, and performed website transfers and setup for customers.

At Cloudways, Jesús held multiple roles, including Technical Support Engineer where they resolved technical issues and mentored team members, Senior Technical QA Engineer where they reviewed team conversations and developed internal support standards, and Quality Assurance Team Lead where they maintained and developed quality standards across the company.

Currently, Jesús is a Support Engineer at CloudLinux, where they continue to provide technical support and assistance.

Jesús A. Ruppel has a diverse education history spanning a range of fields. In 1996, they attended the Saint Patrick Institute of English language, where they obtained a Certificate in Advanced English Language. Jesús A. then pursued their interest in computer software engineering, receiving a Certificate in Software Technologies from Nasa Computación in 2002.

Continuing their education, Jesús enrolled in the University of Plovdiv "Paisii Hilendarski" from 2013 to 2015. Although the provided information does not specify a degree, it suggests that they pursued studies in Computer and Information Sciences.

Most notably, Jesús completed a Full Stack Web Development program at Free Code Camp in 2017. This program focused on computer software engineering and provided him with comprehensive skills in this field.

Additionally, Jesús obtained various certifications related to customer service and IT throughout the years. These certifications include "Become a Customer Service Specialist," "Creating Positive Conversations with Challenging Customers," "De-Escalating Intense Situations," and "Fundamentos de la atención al cliente para profesionales IT," among others. These certifications were obtained through LinkedIn, an online learning platform.

In terms of technical skills, Jesús obtained certifications in cPanel and WHM Sales Professionals from cPanel. Jesús A. also completed various online courses, such as "SQL Fundamentals," "PHP Course," "CSS Fundamentals," "JavaScript Basics," "C++ Course," and "HTML Fundamentals" through SoloLearn, an online learning platform. Additionally, they completed a program titled "Learning How to Learn: Powerful mental tools to help you master tough subjects" from the University of California, San Diego.

Overall, Jesús A. Ruppel has a strong educational background in both computer software engineering and customer service. Jesús A. continuously seeks out opportunities to expand their skills and knowledge in these fields.