Ccsm Rebekah Putsch

Rebekah Putsch has a diverse work experience spanning multiple industries. In their current role at Cloudbeds, they serve as a Senior Onboarding Coach, responsible for facilitating the smooth onboarding of new clients. Prior to this, they worked as an Onboarding Coach at Cloudbeds, where they provided support to clients during the implementation process.

Before joining Cloudbeds, Rebekah worked at Expedia Group for over a decade. Rebekah started as a Guest Service Associate/Intern at Sleep Inn & Suites, gaining valuable experience in the hospitality industry. Rebekah then progressed to roles at Expedia, including Relocation/VIP Access Agent and Scalable Account Management. In these positions, they assisted guests with finding accommodations and worked closely with market management teams. Rebekah also served as a Quality Assurance Coordinator, ensuring high customer satisfaction by auditing phone calls and cases globally.

During their time at Expedia, Rebekah also held the role of Onboarding Specialist, where they onboarded and trained new hotels. Rebekah played a key role in redesigning the call script and training local associates, leading to a nationwide rollout of the program. Additionally, they worked as a Junior Account Manager, managing a portfolio of accounts and identifying market trends to help partners achieve their objectives.

Rebekah's work experience also includes roles in the healthcare industry. Rebekah worked as a Physical Therapist Assistant/Office Manager at Johnson Physical Therapy, where they rehabilitated patients and supervised office staff. Prior to that, they worked as a Physical Therapist Assistant at Cherry Health Center, rehabilitating patients and maintaining Medicare compliance.

In addition to their professional experience, Rebekah has also worked part-time at Smolak Farms as a Shift Leader/'Pick Your Own Fruit' Associate. In this role, they were responsible for various tasks related to set up, tear down, and customer service.

Overall, Rebekah Putsch has a varied background with experience in customer service, coaching, account management, and healthcare. Rebekah brings a diverse skill set and a strong track record of delivering exceptional results in their roles.

Rebekah Putsch, CCSM, has earned a Bachelor of Applied Science (B.A.Sc.) degree in Hospitality Administration/Management from Missouri State University. Additionally, they hold an Associate of Applied Science degree in Physical Therapy Assistant from Missouri Western State University. Prior to their higher education, Rebekah attended Raymore-Peculiar High School. In addition to their degrees, they have obtained the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in March 2021.