Gabriel Fernandes

Gabriel Fernandes is an experienced professional with a diverse work history. Gabriel began their career in 2014 as an Events & Banqueting Associate at Marriott Hotels, where they monitored events, assisted with staffing and training, and contributed to event planning and setups. In 2015, they joined the Mandarin Oriental Hotel Group as a Front Desk Agent, providing personalized service to guests and achieving upsell goals. From 2017 to 2018, Gabriel worked as a Guest Experience Manager in Training at The Walt Disney Company, leading a concierge team and participating in the opening of a new resort. Gabriel then joined Disney Cruise Line as a Guest Services Associate and later as a Guest Services Coordinator, where they were responsible for the daily operation of the department and achieved excellent problem resolution scores. Currently, Gabriel is working at Cloudbeds as an Associate Onboarding Coach and has held roles such as Senior Customer Success Manager and Onboarding Lead - EMEA.

Gabriel Fernandes completed their Bachelor of Arts degree in Hospitality and Events Management with First-class honors from the Swiss Hotel Management School. Gabriel attended the school from 2014 to 2017. In addition to their degree, Gabriel has obtained various certifications in different areas. Gabriel obtained certifications such as "Creating Positive Conversations with Challenging Customers," "Customer Service: Managing Customer Expectations," "How to Manage Feeling Overwhelmed," and "Learning Zoom" from LinkedIn in 2020. Gabriel also completed courses like "Firm Level Economics: Consumer and Producer Behavior" and "Firm Level Economics: Markets & Allocations" from the University of Illinois at Urbana-Champaign through Coursera in 2020. Additionally, Gabriel obtained certifications in "Business Metrics for Data-Driven Companies" from Duke University through Coursera and "Microsoft Excel- Excel from Beginner to Advanced" from Udemy in 2020.