Roland Estrada

Roland Estrada is an experienced customer success and technical support professional with a demonstrated history of roles at CloudBees, IXL Learning, and Citrix. At CloudBees, Roland has held multiple positions including Manager of Customer Success and Escalation Manager, overseeing a portfolio of approximately 30 enterprise customers and facilitating their DevOps transformations. Prior experience at IXL Learning involved leading customer support initiatives and managing significant growth in integration offerings. Roland’s tenure at Citrix included serving as a Senior Technical Support Engineer, where responsibilities encompassed root cause analysis and mentoring, in addition to developing training programs and documentation to enhance customer support operations. Roland holds a Bachelor of Arts in Communication Studies from the University of North Carolina at Chapel Hill.