Neva Nichols

Neva Nichols has a diverse work experience in technical support and customer service roles. Neva started their career at IBM in 1999 as a Technical Support for Jones Lan LaSalle. In 2001, they worked as a Copier Service and Technical Support Representative for Xerox. From 2005 to 2007, they served as a Data Technicial Support at Verizon Wireless. Neva then joined 5LINX Enterprises Inc. in 2007 as a Web Developer, where they developed and maintained web applications. In 2010, they started working at CaterTrax, initially as a Senior Web Developer and later as a Lead Web Developer. Neva then transitioned into management roles at CaterTrax, serving as a Client Service Manager and Technical Support Manager. In these positions, Neva managed customer service teams and procedures, analyzed reports, and handled customer relations and escalations. In 2019, they joined CloudCheckr as a Technical Support Engineer. Neva has demonstrable expertise in technical support, customer service, web development, and managing teams.

Neva Nichols obtained a Bachelor's degree in Information Technology from Rochester Institute of Technology, where they studied from 1992 to 1997. Neva also holds several additional certifications, including "Build a Successful Career in Project Management" from LinkedIn (obtained in May 2022), "Linux Fundamentals" from Coursera (obtained in April 2022), "Jira Fundamentals Badge" from Atlassian (obtained in February 2022), and "AWS Certified Cloud Practitioner" from Amazon Web Services (obtained in July 2020).