Shivam Agrawal

Shivam Agrawal is an experienced professional in the field of IT account and incident management, currently serving as a Critical Account Manager at Cloudera since May 2020, where responsibilities include managing escalated client accounts and facilitating technical issue resolution. Prior roles include Critical Incident Manager and Technical Specialist, with significant experience at Mindtree overseeing major incidents for Microsoft, and at Netlink Software Group focusing on IT operations and data analysis. Earlier positions within HCL Technologies, Teleperformance India, and Firstsource contributed to expertise in incident and access management, technical support, and team leadership. Shivam holds a Bachelor of Science in Computer Science from Barkatullah Vishwavidyalaya and a Business Management qualification from the Indian Institute of Management, Kozhikode.