Justina W.

Justina W. is an accomplished Senior Technical Support Manager at Cloudflare, with a career spanning from February 2018 to the present, during which Justina has held various leadership roles including Customer Support Manager and Technical Support Engineer. Prior experience includes positions at Meltwater from July 2013 to February 2018, focusing on support engineering and media analysis, where Justina managed ticket pipelines and collaborated with development teams on problem-solving. Justina also served as Associate Director at Me to We in Shanghai, overseeing operations and engaging youth through presentations, and held roles in education and customer service with Interac Co., Ltd. and Cathay Pacific Airways. Justina's academic background includes a degree in Economics and International Development Studies from the University of Toronto, along with studies in Accounting at The University of Hong Kong and Japanese Language Studies at Kwansei Gakuin University.