Susana Nápoles

Susana Nápoles is a Customer Ops Specialist at Coverflex since January 2023, previously serving as a Health & Benefits Administrative at Mercer Portugal from October 2021 to December 2022. Before that, Susana worked as a Premium Customer Care Representative at FedEx from July 2016 to September 2021, focusing on strategic accounts service for multi-national clients, including roles as a reporting performance analyst and inventory analyst for major corporations like Ericsson, Infinera, and CISCO. Susana holds a Pós-graduação in Gestão de Recursos Humanos (2019-2020) and a Bachelor's degree in Relações Internacionais (2011-2014) from ISCSP-ULisboa.