Oneal Balbido

Oneal Balbido has a diverse work experience in various roles and companies. Starting with Uber, Oneal worked as a Community Operations Specialist, investigating and resolving customer inquiries and maintaining optimal customer experience. Later, as a Team Lead, Oneal achieved high satisfaction rates and exceeded targets for Driver and Delivery-Partner operations support.

Moving on, Oneal joined Google Operations Center as a Media Ad Campaign Manager, where they managed advertising campaigns, liaised with clients and delivered successful results during the holiday season. Following that, at Meta, Oneal worked as a FinTech Help Operations Investigator, investigating and resolving escalations, answering queries about transactions on Blockchain and stable coins, and working on process optimizations and product support launches.

Currently, Oneal is employed at CloudPay as a Product Operations Process Lead, with responsibilities related to product operations.

Oneal Balbido obtained a Bachelor of Arts degree in Philosophy from Divine Word College Seminary, where they attended from 2011 to 2016. In addition to their degree, they have obtained several certifications, including Product-Led Certification from Pendo.io, Lean Six Sigma Yellow Belt Certification from MoreSteam, and various certifications in problem-solving techniques, Scrum, and strategic thinking from LinkedIn, all obtained in 2020. Oneal also holds a certification in Product-Led Certification from Pendo.io, which they obtained in 2023.