Mariana Santana Rivas

Mariana Santana has a diversified work experience spanning several companies and roles. Mariana most recently worked as a Customer Success Manager at CloudTalk starting in September 2022. Prior to that, they worked at Esri, where they held multiple positions including Customer Success Technical Lead and Customer Success Manager. Their responsibilities at Esri included developing and managing client portfolios, maximizing business growth and profitability, and analyzing customer data to improve their experience.

Before Esri, Mariana worked at 3D Robotics as a Customer Success Manager for two years. Mariana started their career at Telvista México, where they progressed from the role of Technical Support Specialist to Senior Call Center Operations Supervisor. At Telvista, they implemented a successful call center campaign and achieved significant growth in personnel and operations. Mariana also held the roles of Call Center Team Lead and Internal Help Desk at Telvista.

In addition to their corporate experience, Mariana briefly served as a Shop Manager at The Crow Tattoo Shop in 2008. Overall, Mariana Santana brings a wide range of skills and expertise in customer success, operations management, and team leadership to their roles.

Mariana Santana pursued their education in a chronological order as follows:

From 2006 to 2009, they attended Escuela en Electronica Digital, specializing in Electrical, Electronic and Communications Engineering Technology/Technician.

Later, from 2010 to 2012, they enrolled in Universidad Autónoma de Baja California, where they pursued a degree in Psychology.

Additionally, Mariana obtained certification as a Part 107 Certificated UAS Operator from the Federal Aviation Administration in December 2019.