Débora Cota

Débora Cota is an experienced professional in customer success, currently serving as the Head of Customer Success at ClubPetro since May 2019. In this role, Débora leads the construction of customer journeys, manages team development, defines metrics, and ensures integration across company departments. Additionally, responsibilities include the implementation of SenseData, analysis of KPIs, goal management, and customer retention strategies. Previously, Débora held the position of Customer Success Manager, focusing on account management, client engagement, and process improvements. Débora also has experience in engineering, having coordinated construction projects at WR Construções e Engenharia and completed an internship at Pontes de Minas. Débora holds a Bachelor's degree in Civil Engineering from Universidade Federal de São João del-Rei, obtained in 2018.