Virgin Money
Craig Dunnett currently serves as the CX Performance Manager at Virgin Money, a role held since May 2021, and previously held the position of Insight Manager in Voice Analytics. Prior to joining Virgin Money, Craig Dunnett accumulated extensive experience at Teleperformance from August 2009 to April 2021, where responsibilities included Transformation & Process Excellence Consultant, Customer Experience Manager, Customer Experience Analyst, Operations Manager, and Team Manager. This diverse background in customer experience and operational management highlights a strong expertise in enhancing customer interactions and driving performance improvements.
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Virgin Money
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Virgin Money is the new disruptive force in UK banking. Bringing together the combined history and expertise of Clydesdale Bank, Yorkshire Bank and Virgin Money, they are the only bank outside the ‘Big 5’ that boasts a genuine full-service personal and business banking capability.