Jonathan Rand

Jonathan Rand has a diverse work experience, starting with their current role as Head of Digital Delivery and Operations at Virgin Money since July 2022. Prior to this, they worked at Virgin Money as a Digital Operations Manager from March 2016 to December 2021, where they were responsible for enhancing the customer experience and managing SLAs with stakeholders. Before Virgin Money, Jonathan held the position of Senior Operations Manager at Sage from January 2013 to March 2016, where they led and developed team managers and implemented an incident management process. Jonathan also worked at Sage Pay as a Customer Services Team Manager from January 2010 to January 2013, focusing on coaching and motivating a team of advisors. Earlier in their career, Jonathan worked as a Project Coordinator at Business Link from September 2003 to October 2007, where they utilized PRINCE2 project management methodology and managed a significant budget.

Jonathan Rand attended Bedlington Community High School in Bedlington, Northumberland, UK. The details of their degree or field of study are not provided. In addition to their high school education, Jonathan obtained several certifications, including AAT Foundation and Intermediate Level from FTC Kaplan, ITIL Version 3 from ITIL, NVQ Level 4 in Business Administration from NTA, PRINCE2 Project Management from PRINCE2, and The Finances of Projects, managing budgets, claims, and audits from the University of Bradford. The specific dates of these certifications are not mentioned.