Io Michels

Io Michels has extensive work experience in various roles. Starting from 2021, Io has been working as the Lead Customer Success SaaS at CM.com. In this role, Io manages SaaS Customer Success Teams and is responsible for 15 team members across multiple locations. They have achieved various milestones, including defining and implementing a CSM way of working, creating visibility and buy-in for CSM value, and organizing acquired resources into a SaaS-focused group of teams.

Prior to this, from 2020 to 2021, Io worked as a Senior Customer Success Manager at Archipel Academy. Before that, from 2018 to 2020, Io was a Customer Success Manager at ROBINHQ.COM, a Dutch tech and consultancy firm specializing in eCommerce customer service.

Io's work experience also includes roles such as Project Manager/Trainer at Businessgames from 2016 to 2018, New Business Development at Screenfillers • Fill the Difference in 2016, and Specialist New Business Development and Financial Advisor Retail at ABN AMRO Bank N.V. from 2012 to 2015.

Further back in their career, Io worked as a Verkoopmedewerker at CAPTER in 2012, and as the Owner/Founder of Movement Company, a hiphop dance school, from 2008 to 2012. They also worked as a Business Marketer at Vendere from 2007 to 2010, and as a Commercial Employee at ABN AMRO from 2005 to 2007.

Io Michels began their education at Montessori Lindenholt, although the specific dates and degrees obtained are unknown. They went on to attend Kandinsky College from 1998 to 2004, where they obtained a HAVO degree in the field of Economics and Management. In 2004-2005, Io Michels attended Hogeschool Diedenoort Wageningen and studied Facility Management. In 2012, they attended Welten and completed certifications in WFT Basis (Financial) and WFT Consumptief Krediet (Financial). In 2013, Io Michels attended Welten again and obtained a certification in WFT Schade (Insurance). Furthermore, from 2013 to 2017, Io Michels studied HBO Commerciele Economie, specializing in Account Management, although no specific degree is mentioned. Finally, in the year 2023, Io Michels obtained additional certifications as a Totango Creator: Experience Composer and a Totango Certified Success Manager from Totango.