Shezad Anwar

Shezad Anwar possesses extensive experience in customer service and team leadership, currently serving as Customer Care Team Leader at The Co-op since August 2016. Previously, Shezad worked as a Quality Analyst at RBS, where responsibilities included monitoring quality in PPI workstreams and strategically planning workloads. A significant tenure at O2 (Telefónica UK) included roles as Customer Service Manager, overseeing a large call center, and Lead Advisor, focusing on complex customer complaints. Shezad's educational background includes A Levels in Business Studies and IT from Bolton Sixth Form College and a foundation from Harper Green School.