Carlos Fabrício

Employer Branding Analyst at Coaktion

Carlos Fabrício has a diverse work experience starting in 2016 with Contax S.A., where they worked as a Supervisor. In this role, they were responsible for people management, recruitment and selection, training and development, monitoring, quality management, KPI management, operational supervision, result measurement, sales audit management, and employee feedback. Carlos also worked on projects such as customer service and sales training.

In 2020, Carlos joined Ezentis Brasil as an Intern in the DHO department. Then, they moved on to GRUPO GR, where they worked as a Jr Talent Attraction Analyst. In this role, they handled the entire selection process, from profile alignment to onboarding, and managed vacancies, KPIs, and recruitment processes for operational, administrative, and operational management positions. Carlos also worked on projects related to internal recruitment, diversity and inclusion, and immigrant and refugee recruitment.

Currently, Carlos is employed at Co.Aktion as an Employer Branding Analyst. The details of their work responsibilities and projects are not provided.

Carlos Fabrício obtained a Bachelor's degree in Human Resources Management from Estácio from 2019 to 2021. Carlos then pursued an MBA in Corporate Communication with a focus on Organizational Communication from Estácio, from 2023 to 2024. Additionally, Carlos obtained certifications in Diversity and Inclusion in a Global Company from LinkedIn, Diversity and Inclusion in practice from Gupy, and Recruitment and Selection from Kenoby in November 2021 and January 2020, respectively.

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Coaktion

Somos um ecossistema para a transformação digital da experiência do cliente. Marcas que buscam construir relacionamentos mais saudáveis, humanos e felizes encontram em nosso ecossistema de CX especialistas, empresas, parceiros e soluções que elevam a experiência ao longo de toda a jornada do cliente. Integramos uma rede de empresas próprias com soluções diversas para a experiência do cliente: Aktie Now, Workise, Droz e Callwe, e parceiros como Zendesk, Monday, HubSpot e Intercom. Atendemos clientes de diversos setores, incluindo Varejo, Tecnologia, Financeiro, Saúde e Educação; Impactamos mais de 100 milhões de consumidores pelo nosso ecossistema de CX; Temos orgulho de ser uma das melhores empresas para se trabalhar pelo Great Place to Work.