Global Security Operations Center (gsoc) (soc) Operator Or Lead

On-Site: Provo, Utah

At Cobalt AI, we don’t just streamline processes; we optimize them to deliver maximum value at minimum cost. Our technology enables rapid data processing and analysis, providing our customers with real-time insights that allow for immediate, cost-efficient actions. By automating essential yet routine tasks, we free our customers to focus on their core priorities. Join a dynamic team of renowned technologists and security professionals, backed by top-tier investors such as Sequoia, Bloomberg Beta, and Coatue. Cobalt AI was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times in 2019.

We’re looking for passionate, innovative individuals who want to make a meaningful impact. At Cobalt AI, you’ll be part of a company celebrated for its engineering excellence, commitment to progress, and unwavering dedication to customer satisfaction. We'd love to hear from you if you’re driven by innovation and eager to help build a pioneering company.

About The Role:

We are seeking a dedicated and detail-oriented GSOC Operator or lead to join our team in providing top-notch security monitoring and management services. The ideal candidate will have experience in security operations, excellent communication skills, and a proactive approach to threat management, with a desire to grow in their career.

This role offers the unique opportunity to be part of the founding team of a new department in Cobalt AI, contributing to its development and success.

Full time 40 Hours a week + Benefits

Responsibilities:

• Alarm Monitoring: Operate and monitor security systems, alert staff of incidents, escalate issues based on the threat matrix, and compile incident reports.
• Travel and Risk Management: Manage notifications, conduct global threat analyses, and communicate with travelers to provide support.
• Remote Credential Management: Assist with credentialing for new employees and vendors, and manage dual credentialing systems.
• Remote Access Management: Provide remote access to authorized personnel using security systems.
• Inbound Phone Call Management: Handle inbound phone calls, and provide customer service.
• Customized Reporting: Generate and deliver weekly, monthly, and annual reports on GSOC operations.
• Department Development: Play a key role in developing the new GSOC department, document processes, and contribute to its foundation and growth.
• Attend regular meetings to discuss the process and success of the role.

Required Skills:

• Familiarity with various security systems, including access control and alarm monitoring platforms
• 2 + years of GSOC, SOC, or Command Center Experience (Preferred)
• Strong communication skills, both verbal and written.
• Proficiency in generating and interpreting security reports.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work effectively under pressure and in high-stress situations.
• Self-motivated, proactive team player

Bonus Skills:

• Staff Management Experience
• Certifications in security management or related fields.
• Safety Management
• Familiarity with security systems such as CCURE, Genetec, Openpath, Lenel
• Experience in Travel Risk Management