Natalia Lisboa

Natalia Lisboa has a diverse work experience in customer operations and support roles. Natalia started their career as an Analista de Relacionamento Junior at Zazcar in August 2012 and worked there until February 2014. From April to September 2014, they served as an Assistente de Atendimento ao Cliente at Athos Informatica. Natalia then joined Mind Lab - Brasil in July 2015 as a Customer Success Assistant, and later transitioned into the roles of Customer Success Analyst from October 2016 to December 2017, and then Customer Success Coordinator from January 2018 to February 2019. Natalia'smost recent position is with Cobli, where they initially worked as a Customer Success Analyst from March 2019 to December 2020. Natalia then served as a Customer Support Coordinator from December 2020 to July 2022, and currently holds the position of Gerente Customer Operations I from July 2022 onwards.

Natalia Lisboa completed their education at Centro Universitário FMU | FIAM-FAAM from 2010 to 2013, where they studied Comunicação Social with a major in Jornalismo. Additionally, they obtained certifications in the following areas:

- "Inteligência Emocional 2.0" from Escola Conquer in March 2022.

- "Gestão de Relacionamento com os Clientes (CRM): Maximizando a Jornada do Cliente Ominchannel" from ESPM Escola Superior de Propaganda e Marketing in October 2020.

- "English Language Study" from ILSC Education Group in May 2015.