Sushma Shah Dhakan

Sushma Shah Dhakan is an experienced Principal System Specialist and Technical Writer with a robust background in documentation and change management, primarily within the medical device and cybersecurity industries. At Cochlear since February 2017, responsibilities have included conducting gap analyses and leading global documentation teams. Previous roles included Technical Writer positions at Nuix and Cisco Systems, where Sushma developed extensive user documentation and managed documentation projects. A strong technical proficiency with a variety of authoring tools complements an educational background that includes an Advanced Diploma of Leadership and Management, along with multiple certifications in technical writing and cybersecurity.