Nikola Radisic

Customer Support Manager at Codeanywhere

Nikola Radisic has a diverse work experience spanning multiple companies and roles. Nikola currently serves as the Global Events Team Lead at Infobip since November 2022. Prior to this, they held the position of Senior Global Events Production Specialist from April 2022 to December 2022 and Global Events Production Specialist from February 2021 to April 2022 at the same company.

Before joining Infobip, Nikola worked at Codeanywhere Inc. as a Customer Support Manager, where they supported presales and managed accounts, subscription plans, and payments. Nikola started this role in January 2021 and their tenure is ongoing. Additionally, they worked as a Production Support staff member at Codeanywhere Inc., starting in May 2019.

Nikola also has experience in the healthcare industry, having worked as a Technical User Support Analyst CEE at Medtronic from October 2019 to February 2021. Furthermore, they served as an IT Consultant at Infobip Shift Conference from May 2019 to January 2021.

Their early experience includes working as an IT Production Support staff member at OTP banka d.d. from June 2016 to August 2019. In this role, they administered the Active Directory domain environment, resolved incidents and service requests, provided end-user training, and administered the Exchange 2016 Email system.

Overall, Nikola Radisic has accumulated a diverse range of skills and experience in event management, customer support, technical support, and IT administration throughout their professional journey.

Nikola Radisic's education history begins in 2010 when they attended V. Gimnazija "Vladimir Nazor" in Split, where they completed their high school education in 2014. Following this, from 2014 to 2019, they attended the FESB - Faculty of Electrical Engineering, Mechanical Engineering, and Naval Architecture, where they pursued a degree in Electrical Engineering.

In addition to their formal education, Nikola Radisic has obtained several certifications. In 2018, they earned the Google IT Support Professional Certificate from Google. In 2019, they obtained the EF SET English Certificate (C2 Proficient) from EF Standard English Test (EF SET) and became an IBM Customer Engagement Specialist. In the same year, they also acquired various maritime certifications, including the STCW VI/1 - Basic Training and Safety Familiarization (D2), STCW VI/6-1 - Security Awareness (D42), and a Seaman's Book from the Republic of Croatia, Ministry of Maritime Affairs, Transport and Infrastructure.

Moving forward, in 2020 Nikola Radisic earned the Dell TechDirect Technician certification from Dell Technologies. In 2021, they attained certifications in Time Management, Meetings Management (CMM), and Team Management from Harvard Business Publishing Corporate Learning. Lastly, in 2023, they completed a Python Developer certification at Algebra.

Links

Previous companies

Medtronic logo

Timeline

  • Customer Support Manager

    January, 2021 - present

  • Production support

    May, 2019

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