Patricia Pombo

Patricia Pombo is an experienced professional in the field of client services and customer insights. With a background in marketing and a Master of Science degree, Patricia has held various managerial roles in companies like Codec, Blue Square, and Selfridges. Their expertise includes leading qualitative and quantitative research methods to provide actionable insights and placing customers at the center of discussions. As a CX Manager, Patricia successfully designed and delivered service propositions for major renovation projects, ensuring omni-channel experiences for customers.