Michael Neuschafer has a strong background in IT support and has held various roles throughout their career. Michael currently works at COGENCY GLOBAL INC. as an IT professional, starting in September 2020. Prior to that, they worked at Prosum from October 2016 to September 2019 as a Desktop Support Specialist, where they maintained and supported mobile devices, managed the City's wireless infrastructure, and handled Microsoft Server setup and management.
Before Prosum, Michael worked at National Stores Inc. from July 2009 to August 2016 as a PC Support Specialist. In this role, they developed a ticketing system, installed and maintained end-user workstations, and provided desktop support to 300+ employees. Michael also worked at Robert Half in February 2009 as a Helpdesk Analyst, where they prioritized tasks, performed server upgrades and maintenance, and managed printers.
In 2008, Michael worked at Sierra Monolithics as a PC Support Analyst, addressing Windows and Mac clients, building custom workstations, and creating operation procedures. Prior to that, they were at J&J Snack Foods Corp from June 2007 to August 2008, assisting the Network Administrator with server installations and configuration, provisioning and de-provisioning blackberry mobile phones, and providing support for server upgrades and maintenance.
Michael Neuschafer attended El Camino College from 2004 to 2007, where they earned an Associate's Degree in Computer and Information Sciences, General.
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