Hans-Otto Heier

Hans-Otto Heier is a seasoned sales professional with extensive experience in account management and digital solutions. Currently serving as a Senior Account Executive at Cognigy since August 2025, Hans-Otto aims to transform customer service through innovative Agentic AI technologies. Prior to this role, Hans-Otto worked as a Senior Account Executive at Genesys from May 2024 to August 2025 and at Adobe Systems from July 2014 to March 2024, focusing on enhancing customer experiences through integrated digital platforms. Hans-Otto's earlier career includes positions as a Key Account Manager at IBM and Sun Microsystems and a Systems Analyst at Xerox. Hans-Otto holds a Diplom-Ingenieur degree in Technical Computer Science and Electrical Engineering from the University for Applied Sciences, completed in January 1994.