Shelby Sparrow

Shelby Sparrow is an experienced Conversation Designer with a strong background in creating effective conversational user experiences. Currently serving as a Conversation Designer at Cognigy since September 2024, Shelby previously held a position as Principal Conversation Designer at DRUID AI, where responsibilities included leading technical enablement and pre-sales activities, along with providing strategic consultation on CXD projects. Notable achievements include securing major contracts and enhancing platform capabilities at Verint, where Shelby led a Conversation Design Initiative following the acquisition of Conversocial. Previous roles involved managing AI chatbot design processes at 42Chat and facilitating Agile project management at JFK Software. Shelby holds a Bachelor of Arts in Religious Studies from Westmont College.