Michela Marola

Michela Marola currently serves as a Customer Success Representative for the DACH region at Cognism, a position held since January 2024. Prior to this role, Michela worked as a Technical Support Specialist at Sena Technologies Inc. from March 2022 to December 2023, delivering tier 2 technical support for various Intercom devices and managing customer inquiries through Zendesk in multiple languages. Previous experience includes positions at Decathlon Deutschland, Cinedom Kinobetriebe GmbH, MediaMarkt Deutschland, AllYouNeed Hotel Klagenfurt, and IKEA Group, gaining expertise in customer service and support roles. Michela holds a Bachelor of Arts in English Language and Literature from Universität Klagenfurt and completed secondary education at Liceo classico e linguistico "Giosuè Carducci."