Janaina Barreto-Romero

Janaina Barreto-Romero has a diverse work experience spanning over various industries. Janaina started their career as a Crew Member at McDonald's, where they provided high-quality service to customers and managed transactions. Janaina then worked as a Client Success Manager at SOS Tutoring, where they greeted and assisted customers, resolved complaints, and managed a team of employees and instructors.

Janaina later transitioned to the role of Manager at Guadagni Lounge, where they scheduled and trained employees, managed payroll, and ensured inventory control. Janaina then returned to SOS Tutoring as an Operations Manager, taking on responsibilities such as recruiting, hiring, training, and managing customer service channels. Janaina also designed schedules and managed a team for tutorial services.

In 2019, Janaina joined Wize as a Customer Service Manager before moving on to Oncrawl in 2020. At Oncrawl, they initially served as a Customer Success Manager, providing technical advisory and building relationships with customers. Janaina then progressed to the role of NorAm Senior Technical Customer Success Manager, where they managed and retained a portfolio of global enterprise customers, supported SEO initiatives, and collaborated with sales teams to drive strategic opportunities.

Throughout their career, Janaina has demonstrated strong customer service skills, technical expertise, strategic account management, and team leadership abilities.

From 2010 to 2015, Janaina Barreto-Romero attended Concordia University where they pursued a Bachelor of Arts degree in Sociology.