Emery Lyne M.

Emery Lyne M. currently serves as a Service Delivery Manager at Coherent, responsible for translating client requirements into operational activities and managing production support. Previous experience includes a role as Sr Operations Manager at Merkle DACH, where Emery led strategic initiatives to enhance operational efficiency and fostered cross-functional collaboration. Prior positions include Critical Incident Manager at CEVA Logistics, where the focus was on restoring service operations during major incidents, and IT Helpdesk and Incident Management Manager at Alorica, overseeing incident management processes. Emery's career began as a Global Service Desk Level II at EGS, investigating IT incidents, and as a Customer Service/Front Desk Officer at SKY Cable Corporation. Emery holds a Bachelor of Science degree in Secondary Education, majoring in General Science, from Bulacan State University.