Michael Friedrich

Michael Friedrich is a Functional Analyst at Cohesive since June 2021, bringing a diverse background in customer service and analytical skills. Previously, Michael served as a Specialist at Apple from December 2017 to May 2021, where exceptional customer service skills were enhanced, and notable achievements included leading in iPhone sales and customer satisfaction. Prior experience includes a summer internship at Penney Financial, LLC, focused on webpage design and CRM development, as well as a role as a Product Genius at Baron BMW, which involved coordinating a team and delivering tailored customer presentations. Michael holds a Bachelor of Arts in Economics from the University of Missouri-Kansas City and an Associate's Degree in Art/Art Studies from Metropolitan Community College.