Eleanor van Den Heuvel

Eleanor van den Heuvel, PhD, is a seasoned professional in knowledge management and customer experience, currently serving as Senior Director at Coinbase since June 2020, where responsibilities include overseeing CX learning and development, content strategy, internal documentation, and conversation design. Concurrently, Eleanor is an Expert in the Primary Expert Network, providing support to startup founders. Prior experience includes National Director of Support Operations at COMPASS, Director of Operations and Customer Experience at Plated, and various roles at Amazon focusing on customer initiative analytics and data management. Eleanor’s career also encompasses positions at Google, News in Slow Italian, GoLingo!, and the Institute of Reading Development. Eleanor holds a Ph.D. in Italian Language and Literature from The Johns Hopkins University and a B.A. in the same field from Hunter College.