Meghan Clifford

Meghan Clifford is a seasoned Senior Program Manager at Coinbase, where current responsibilities include leading Financial Crime Compliance Operations and achieving a 41.2% improvement in agent efficiency. Previously, Clifford transformed front-line customer experiences in roles focused on Consumer Customer Experience, contributing to record metrics in First Call Resolution, Handle Time, and Transfer Rate. Other notable experiences include serving as Chief of Staff in the Customer Success Organization at Citrix, where strategic initiatives were led to enhance enterprise customer success and P&L performance, along with involvement in the Leadership Rotational Program focusing on customer experience and technical support. Clifford began a career in project management and technical leadership at College Funding Services. Educational background includes a Bachelor of Business Administration degree in Finance, Business Analytics, and Business Technology from the University of Miami, complemented by studies at The American University of Rome.