Nico Yu

Nico Yu has extensive experience in managing operations and enhancing customer experiences at various well-known companies such as Coinbase, Waymo, Project EVO, and Uber. Nico's expertise includes leading support teams, implementing strategic solutions, and achieving impressive service level agreements. With a background in psychology and a Master's degree in Clinical Psychology from Pepperdine University, Nico brings a unique perspective to managing customer operations and ensuring customer satisfaction.