Mário Dias

Mário Dias has a diverse work experience in the software and call center industry. Mário started their career in 2001 as a Junior Technician at Altitude Software, where they provided first-line support for customer issues. Mário then progressed to become a Technical Consultant, responsible for supporting customers globally and ensuring the integration of the company's software with different operating systems and switches.

In 2003, Mário took on the role of Technical Account Manager, working closely with customers to discuss their current status and develop technical strategies to address any problems or improve their systems. Mário also filled a need for support in Europe, further expanding their responsibilities.

From 2008 to 2015, Mário served as a Customer Assistance Specialist at Altitude, providing L3 support in voice automation and media integration, including IVR and router modules and the integration of PBX switches using SIP and ISDN technology.

In 2016, Mário joined Altitude Software as a Customer Advocate, where they had an overview of customer problems and flagged issues internally to improve the customer experience. Mário also managed customer relationships and identified potential business opportunities for the sales team.

Finally, in 2018, Mário joined Collab as a Technical Account Manager, responsible for providing technical assistance and managing communication with partners to ensure business success. Mário later took on the role of Hypercare Support Engineer, acting as the customer entry point for escalations and technical doubts, as well as serving as a Customer Success Manager for existing and new customers.

Overall, Mário has gained extensive experience in technical support, account management, customer advocacy, and project management throughout their career.

Mário Dias attended Universidade Nova de Lisboa from 1995 to 2001, where they obtained a degree in engineering with a field of study in computing.