Janel G.

Janel G. began their career in 2011 as an Assistant Residential Director at Ascend Recovery, where they coordinated residential care of clients participating in drug and alcohol addiction recovery. Janel was also responsible for supervising Psychiatric Technicians and managing scheduling, training, and performance reviews for a team of 12-18 employees.

In 2013, Janel G. became the Manager of Rail Operations at Premier Alaska Tours Inc., where they managed all rail operations of the Wilderness Express private luxury train cars. Janel was also the direct supervisor of 50+ seasonal employees for both onboard and operational services.

In 2017, Janel G. joined Collective Medical a PointClickCare Company as a Product Manager, Platform. In this role, they led Development Teams focused on core platform features and functionality. Additionally, they were accountable for scheduling and coordinating standard Dev ceremonies.

Janel G. later took on the role of Manager of Product Operations, where they collaborated with and connected all internal teams regarding product initiatives, features, and functionality. Janel was also responsible for technical configurations known as 'core' or best practice builds for specific features and functionality across various customer types and programs.

Finally, Janel G. became the Manager of Customer Support, where they organized the start of a dedicated Support Team to triage and assist with requests and reported issues from a fast growing network of customers. Janel also created and updated training and troubleshooting materials to assist with employee onboarding and participated in cross-functional teams to surface and prioritize internal Dev tickets.

Janel G. attended Brigham Young University from 2003 to 2007, where they earned a Bachelor of Science in Kinesiology and Exercise Science.