Carmen Laca

Carmen Laca currently serves as the Global Director of Operations & Quality at Collective Solution since June 2023. Prior to this role, Carmen held the position of Director of Customer Service at Choice Home Warranty from January 2020 to June 2023. Experience also includes roles such as Customer Service Manager at Hotwire Communications Ltd, Operations Manager at Great VirtualWorks, and various positions at Cross Country Home Services, including Customer Service/Authorizations Lead and Vendor Management-Operations Assistant Manager. Earlier career highlights include serving as Assistant Call Center Manager at Teleperformance and Store Operations Assistant Manager at Food Lion Supermarket. Carmen holds a Six Sigma Yellow Belt and has an educational background from Northern Virginia Community College and Saint Anthony High School.