Manish Kohli

Manish Kohli has a diverse work experience spanning over several industries and roles. Manish is currently the Senior Vice President of Operations at CollegeDekho, where they oversee B2C and B2B Counseling operations, product insights and development, technology enablement, and manages a P&L of $45 million. Manish has utilized technology enablement and process improvements to enhance the organization's scale and success. Manish has also identified and initiated action on the top five opportunity areas, resulting in a 2x increase in conversions and a reduction in human capital.

Prior to their current role, Manish served as a Member of the Board of Advisors at Five Splash from 2019 to 2022. Manish was also the Chief Operating Officer and Business Mentor at Starfish Growth Partners from April 2021 to September 2021.

Manish's extensive experience includes their tenure at Tata Business Support Services Limited (Serwizsol) from 2013 to 2019, where they held the position of Global Vice President Telecom & Media and Head of Infrastructure and Workplace experience. Here, they managed an annual top line of $41 million, 8,000 employees, and multiple locations. Manish achieved significant growth and profitability for the business vertical, acquired new clients, and executed successful delivery transitions. Manish also led strategic initiatives, process reengineering, and digital transformations, resulting in cost savings and improved customer satisfaction.

From 2011 to 2013, Manish worked as the Vice President of Operations at Teleperformance, where they managed the offshore delivery for a prominent global IT organization. Manish successfully grew the company's top line revenue and profitability, expanded the operations with new sites and seats, and implemented effective human capital planning.

Manish's leadership skills were honed during their tenure at Aegis BPO Limited as the Vice President East and Kolkata Site Head from 2009 to 2011. Manish was responsible for managing a team of 4,000 employees, and their site Kolkata was rated as the number one site for client and employee satisfaction.

Prior to that, Manish held various managerial positions at Dell, American Express, GE Capital International Services, and Oberoi Hotels & Resorts. These roles provided him with valuable experience in people management, customer service, and achieving operational excellence.

Overall, Manish Kohli's work experience showcases their expertise in operations management, business development, process improvement, and technology enablement in various industries.

Manish Kohli completed an MBA in Finance from the Institute of Management Technology, Ghaziabad, from 1999 to 2002. Prior to that, they obtained a Bachelor's Degree in Hotel Management from Bangalore University, from 1993 to 1996. In addition to their formal education, Manish Kohli also obtained a Project Management Professional (PMP) certification from Microsoft in October 2021.