Colonial Companies
Shivali K. has extensive experience in instructional design and training management. Currently serving as an Instructional Designer and LMS Administrator at Colonial Companies since July 2017, Shivali K. focuses on creating course content that addresses compliance, regulatory, and technical training requirements. Prior experience includes a role as Training Manager at Teleperformance from October 2008 to September 2016, where Shivali K. implemented training improvements that enhanced the Net Promoter Score by 6% and developed online compliance training. Additional experience in call center operations involved working on Six Sigma Improvement projects and managing a team of 9 supervisors overseeing 150 agents. Shivali K. holds a Bachelor's degree in Economics from Delhi University and a Master of Arts in Economics from Himachal Pradesh University, Shimla.
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Colonial Companies
Colonial Savings, F.A. is a full-service community bank and national mortgage servicer headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of approximately $20 Billion and assets of approximately $1Billion. Colonial operates six Banking Divisions throughout North Central Texas, offering a full suite of Personal and Business Banking and Commercial Lending solutions to thousands of Texans. As a part of the North Texas community for more than 70 years, Colonial is focused on providing the products and services to help our customer reach their financial goals. Visit GoColonial.com to learn more! Member FDIC | Equal Housing Lender | NMLS ID 401285 Consumer Privacy Policy: http://www.gocolonial.com/Pages/Privacy.aspx