Douglas Janeczko

Douglas Janeczko possesses extensive experience in complaints resolution and customer relations, currently serving as the Complaints Resolution Manager at Colonial First State since September 2022. Prior roles include Complaints Manager at Brighte and Senior Manager of Internal Dispute Resolution at TAL Australia, showcasing a consistent focus on dispute resolution and customer experience throughout a career spanning over two decades. Douglas Janeczko has held prominent positions at various financial institutions, including National Complaints Manager at AMP and Manager of Customer Experience at Commonwealth Bank of Australia. Douglas Janeczko holds a Bachelor of Business from Charles Sturt University and completed a Lean Six Sigma course at the University of Sydney in 2018, further enhancing skill sets in productivity improvement.