Erica Ford

Erica Ford is a seasoned professional in auditing and operations management, currently serving as the Lead Auditor at Columbia Sussex Corporation since September 2021, where effective customer guidance and streamlined operations are key responsibilities. Previous experience includes roles as Night Operations Auditor at PENN NATIONAL GAMING FOUNDATION, achieving a 99% error-free record, and Operations Night Audit Manager at Bourbon Orleans Hotel, where 15% operational cost reductions were implemented. Additional roles at Caesars Entertainment Corporation and La Quinta Inns & Suites laid the foundation for strong customer service and reservation management skills. Erica Ford holds multiple degrees, including a Bachelor of Applied Science in Industrial and Organizational Psychology from the University of Phoenix and a Master of Science in Social Counseling from the University of Holy Cross.