Lori McCool

Lori McCool currently serves as the Head of Taxpayer Support at Column Tax, focusing on advanced taxpayer assistance for U.S. tax filers. Previous experience includes leadership roles at Bread as Director of Customer Support/Fraud Operations and H&R Block as Director of Customer Service, where Lori specialized in service transformation and operational efficiency. Lori also held positions at Vantiv as VP of Customer Operations, managing comprehensive customer service operations, and at JPMorgan Chase as VP Senior Operations Manager for Collections, overseeing a large team and budget. Earlier career achievements include roles at Nationwide Credit and American General Finance, where Lori demonstrated a strong ability to drive performance and operational improvements. Additionally, entrepreneurial experience as Owner of a family business and a foundational role at AT&T highlight a diverse background in leadership and operations across multiple sectors.