Cyndel Couvreur

Cyndel Couvreur has a diverse work experience spanning several roles and industries. From 2021 to the present, they have been working as a Customer Care representative at Combo (ex-Snapshift), where they manage chat and occasional outbound calls, supports clients through low-touch assistance, and provides technical support.

Prior to this, Cyndel worked at Webhelp from 2017 to 2021. Cyndel started as a User Care representative for Alan, where they provided information and assistance to members via email and chat regarding reimbursements, coverage, legislation, modifications, and other related topics. Cyndel then moved on to work as a Customer Advisor for Parions Sport, where they handled customer inquiries, managed VIP clients, and provided regular assistance and coaching to the Sports and VIP teams. Cyndel also worked as a Customer Advisor for FDJ, where they handled account management, game explanations, promotions, and level 1 complaints.

In 2016, Cyndel worked as a Customer Advisor at Webhelp for both FDJ and EDF. Cyndel provided account certification, handled customer inquiries for FDJ, and also handled various tasks for EDF, including energy contract cancellations, payment processing, energy assessments, and bill explanations.

Before their experience at Webhelp, Cyndel worked as a Secretary at the Agence du Service Civique in 2015. In this role, they provided administrative support, conducted orientations for a diverse age group, assisted with job and training searches, and helped with resume and cover letter writing.

Overall, Cyndel has a strong background in customer service, with a focus on providing comprehensive support and assistance to clients across various industries.

Cyndel Couvreur attended the University of Lille 1 Sciences and Technology from 2011 to 2013, where they studied Langue et littérature japonaises. Prior to that, they completed their Baccalauréat in Littérature at Lycée Antoine Watteau, Valenciennes, from 2008 to 2011. In terms of additional certifications, they obtained the IAS Niveau III from ORICA SAS in January 2022.