Julie Delamare

Julie Delamare has a diverse work experience. Julie started their career in 2013 as a Conseillère Clientèle Kwixo at Fia-net, where they worked until 2014. In 2014, they transitioned to the role of Superviseur and Animatrice Qualité et Formation Kwixo at the same company, and held this position until 2015. Afterward, Julie joined QuiToque in 2015 as a Responsable Service Client, where they were responsible for creating and managing a team of 6 customer satisfaction advisors. Julie also implemented tools and processes to improve customer service, evaluated team performance, and provided regular reports on various indicators. Julie's most recent position was as the VP of Customer Success at Combo (ex-Snapshift) in 2018. In this role, they created and managed an 18-person support and customer success team, implemented processes and reporting systems, and monitored customer satisfaction, health, adoption, and churn.

Julie Delamare's education history includes the following:

- In 2017, they attended ASMFP and completed a course called "Excel perfectionnement".

- From 2009 to 2012, they studied at Elysées Marbeuf and obtained a BTS in Esthétique Cosmétique with a specialization in management.

- Between 2006 and 2009, they studied at Lycée Camille Claudel and obtained a Baccalauréat in Sciences Économiques et Sociales.

- In 2014, they completed a formation in Excel niveau 2 at Dolfi formation.

- In 2013, they completed a formation in EPTICA.

- Additionally, they obtained a certification in "Maîtrise de l'anglais sur Duolingo : Intermédiaire (estimation)" from Duolingo in October 2015.