Shilpa Mudiganti

Shilpa Mudiganti has a diverse work experience in the field of customer relationship management (CRM) and information technology (IT). Shilpa is currently working as the Senior Director of CX Data and Systems at Comcast Advertising. Prior to that, they served as a Podcast Host at SimplifiCXM.

In their previous roles, Shilpa held positions such as Director of Functional IT - Sales and Marketing Systems at Ricoh USA, Inc., where they were responsible for overseeing IT systems in these areas. Shilpa also worked at SugarCRM as an Engagement Manager, collaborating with customers to align their business needs with product capabilities. At CRMNEXT, they were the Director of Customer Success, ensuring the satisfaction and success of customers.

Shilpa has also worked as a CRM Consultant at SimplifiCRM, providing consulting, training, and support services for CRM platforms. Additionally, they served as a Salesforce CRM consultant at Cushman & Wakefield, focusing on improving user adoption and coordinating testing and deployment efforts.

Earlier in their career, Shilpa held roles as a Manager of Sales Operations at Patch.com, AOL, a Siebel Business Analyst at Capgemini, and a Senior CRM Configurator at Keynote Systems.

Overall, Shilpa Mudiganti has had a successful career in CRM and IT, with experience in various aspects of customer relationship management, IT systems, and project management.

Shilpa Mudiganti completed a Bachelor of Engineering degree in Electronics and Telecommunication from Utkal University. Prior to that, they attended D.A.V Public School, where they completed their Senior High School education with a focus on Science. Additionally, they have obtained several certifications, including Winning through Customer Experience, Earned Growth and Customer Economics, Customer Insights & Analytics, and Winning on Purpose: Introduction to CX from Bain & Company, PMC Level I from Pragmatic Institute, Learning Data Science: Tell Stories With Data from LinkedIn, Certified Sugar Administration Specialist from SugarCRM, Certified Scrum Product Owner from Scrum Alliance, and Salesforce.com Administration ADM 201 from Salesforce.com.