Engineering · Full-time · San Francisco, United States
CommandBar is a platform for helping software companies make their software easier to use.
How many times have you been frustrated by software? Maybe you didn’t know how to make the software do what you wanted. Maybe you had to wade through pages and pages of support documentation — or stay on hold with a chatbot — to figure something out. Or maybe the software you were using took 12 clicks to do something basic.
CommandBar makes any software product simpler, faster, and personalized. We do this by enabling product teams to embed a collection of widgets inside their products that can proactively guide users and react to what they seem interested in.
Today, CommandBar serves forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.
Despite our scale, we're a tiny team today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work. If you're inspired to upgrade how humans use software, come join!
You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.
The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.
The salary range for this role is $90,000 - $120,000
Our benefits include:
As one of the first points of contact with our prospective customers, you will provide exceptional technical assistance and support for our customers during their sales and customer journey at CommandBar. You will work closely with our Sales, Customer Success, and Engineering teams to architect the successful deployment of CommandBar within our Customers' products while diagnosing and resolving customer issues, improving product functionality, and contributing to the growth of our start-up. You’ll also be partnered with our Support Engineer, Matthew, and will tackle challenges and requests together.
You will own end-to-end customer onboarding at CommandBar including:
Work Experience
Strong technical skills: Our customers have a wide variety of engineering stacks, and you’ll be responsible for quickly understanding their architecture, asking good questions, helping them set up CommandBar, and debug their implementation.
Full stack experience: Previous experience working with fullstack applications, either debugging them or contributing code to them.
Strong debugging and problem-solving skills: You should be able to think on your feet and troubleshoot effectively under pressure.
Excitement about learning new frameworks and leveling up your technical skills! This role is an amazing opportunity to get a sneak-peak into how many great software companies build their products and you’ll be working together with world-class engineers.
Comfort providing support across multiple channels
Strong written communication skills, especially about technical issues
A sense of urgency and good prioritization skills
Excitement about what we’re doing at CommandBar and the idea of supporting worldclass software companies excite you :)
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Open roles at CommandBar